Units: 3 Quantitative and managerial approaches for improvement of quality and productivity in service and manufacturing operations; control charts, process capability assessment; implementation of quality improvement plans. Web registration open only to graduate business and accounting students. Recommended Preparation:GSBA 506a, GSBA 506b or GSBA 524 or (GSBA 516 and GSBA 545). Duplicates Credit in former IOM 525. Registration Restriction: Web registration open only to graduate business and accounting students. Instruction Mode: Lecture Grading Option: Letter
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